Developing Mediation Poise and Defusing Conflict Before it Escalates
Alumni Voices
"The practice scenarios were wonderful opportunities and the feedback of the coaches was incredibly useful."
Tracey Macaulay Human Resources Manager Regional Municipality of Durham Whitby, ON CANADA
For information on the Dispute Resolution program in REGINA, go here
It is possible to manage conflict in a way that actually benefits your organization.
Learn how. Become skilled in fostering a climate that encourages problem solving
and communication. Through role playing and simulations you'll develop the
skills to resolve conflicts early on, before they become costly grievance
hearings.
Your opportunity
During this five-day program you will learn to:
analyze and diagnose the causes of conflict
use the communication skills of mediators - listening, developing agendas, framing, reframing
and handling strong emotions
explore issues in depth, generate multiple options, evaluate options and
develop acceptable solutions
use caucusing as a strategic tool
deal with impasses
manage cultural and power issues in mediation
design an effective dispute-resolution system
develop the tools and strategies for managing conflict during meetings
write a settlement
enhance your organization's existing conflict resolution systems
increase your own skills as an advocate in conflict resolution processes
Who benefits?
Human resources and industrial-relations professionals, managers, lawyers
and mediators who want to gain an in-depth experience in helping parties resolve
conflict at the earliest possible stage will benefit the most from this seminar.
Organizational benefits
By effectively transferring the learnings from this program, the sponsoring organization will see the following positive results:
Reduced amount of time spent on employee disputes
Significant savings in grievance arbitration costs
Identification of new ways to meet organizational challenges
Better use of the many dispute resolution processes available
Dates and Fees Spring 2008: May 11 - 16 - $4,550.00 - Register (Waiting List)
Includes registration, tuition, lunches, some dinners and all instructional
materials.
If you register and pay two months prior to the opening date of the program,
you will receive a $300 discount. Sessions begin on the Sunday at 5:00 p.m.and close on the Friday at noon.
Four Points by Sheraton Hotel is located at 285 King Street East, in historic downtown Kingston. Hotel rooms are available to participants at a special rate until one month prior to the program. Please contact the hotel directly for rate information and to book your accommodation. Phone 1-888-478-4333 or 613-544-4434 or visit the hotel's web site at http://www.fourpointskingston.com/. <See Map for Directions...>
