- Books: The Conflict Resolution Toolbox: Models and Maps for Analyzing and Resolving Conflict

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Summary:

The Conflict Resolution Toolbox equips all practitioners with the clear, practical insights they need to find the roots of conflict and resolve disputes quickly. The book's eight essential models provide a jumpstart by elegantly distilling concepts and theories that mediators, negotiators, lawyers and managers most need. Experienced practitioners and novices alike will return frequently to this user-friendly toolkit for advice on the best models and techniques to apply to particular types of conflict. As well as offering multiple lenses for viewing conflict's complexities, The Conflict Resolution Toolbox contains incisive case studies, useful worksheets, and a step-by-step process for applying models and tools.

Author biography:

Gary Furlong is a mediator, trainer, facilitator, and consultant with Agree Partnership Development. As a mediator, he handles files ranging from organizational and family disputes to complex commercial and construction matters. Gary also delivers consulting, facilitating and coaching services in Partnership Development, partnering, organizational change, conflict management, and other areas. He teaches conflict management, negotiation and mediation skills in the private sector and at numerous educational institutions, such as the Queen's University Industrial Relations Centre, York University and the University of Toronto.