Dispute Resolution Skills uses role plays and simulations to show you how to resolve conflicts early on, before they become costly grievances. Here is what previous participants say about this leading program:
Alumni Voices
"This is one of the best work shops I have attended." Cheryle Donahue
Human Resources Manager
Northwest Territories Power Corp.
Hay River, NT
CANADA
Alumni Voices
"Learning exceptional skills for exceptional outcomes!" Micheal Howell
Bargaining Unit President ONA/Local Coordinator
Ontario Nurses' Association Local 068
Barrie, ON
CANADA
Alumni Voices
"The program offers broad exposure to participants from private, public, and union employers, [which] is what makes the program unique. Coaches offer you a new way to look at your personal style." Lisa Cleaver
Director, Human Resources
Lakeside Steel Corporation
Welland, ON
CANADA
Alumni Voices
"An excellent, hands-on introduction to mediation. I learned skills that I can begin to employ right away in my everyday work life and will help to be more effective in my labour relations role." Jo Anne Shannon
Labour Relations Officer
Ontario Nurses' Association
Dundas, ON
Alumni Voices
"An excellent combination of theory and practice to further develop and enhance my mediation/dispute resolution skills." Ron Marcotte
Director, Labour & Employee Relations
Queensway Carleton Hospital
Ottawa, ON
CANADA
Alumni Voices
"I have enjoyed my time at Queen's very much and will be speaking highly to other colleagues to encourage taking this course." Robert J. McAllister
Industrial Relations Consultant
Aliant
Saint John, NB
CANADA
Alumni Voices
"Great seminar. Bernie and Julie make it easy to stay involved." Rick Adkins
CAW Member
Adkins and Associates
Oshawa, ON
CANADA
Alumni Voices
"The practice scenarios were wonderful opportunities and the feedback of the coaches was incredibly useful." Tracey Macaulay
Human Resources Manager
Regional Municipality of Durham
Whitby, ON
CANADA
Alumni Voices
"This program is very complimentary to collective bargaining. It helps you see the process from a third-party perspective as well as the positions, feelings, and concerns of labour or management." Jean-Paul Gagnon
Consultant
Groupe Conseil Proxima
Blainville, QC
CANADA
Alumni Voices
"Excellent - a must for anyone dealing with employees. The skills are very transferable to everyday situations." Linda Heisler
Manager, Ministry of Health
Ministry of Health & Long Term Care
Kingston, ON
CANADA
Alumni Voices
"Very positive educational atmosphere and a rewarding experience." Rod Neil
Plant Manager
SoyaWorld
Delta, BC
CANADA
Alumni Voices
"This course provides solutions and options to the resolution of difficult relationships, differing perspectives, and general disputes. A superb learning experience." James Drennan
Dean
School of Business & Technology Fleming College
Peterborough, ON
CANADA
