Developing Mediation Poise and Defusing Conflict Before it Escalates
For information on the Dispute Resolution program in KINGSTON, go here
It is possible to manage conflict in a way that actually benefits your organization.
Learn how. Become skilled in fostering a climate that encourages problem solving
and communication. Through role playing and simulations you'll develop the
skills to resolve conflicts early on, before they become costly grievance
hearings.
Your opportunity
During this four-day program you will learn to:
analyze and diagnose the causes of conflict
use the communication skills of mediators - listening, developing agendas, framing, reframing
and handling strong emotions
explore issues in depth, generate multiple options, evaluate options and
develop acceptable solutions
use caucusing as a strategic tool
deal with impasses
manage cultural and power issues in mediation
design an effective dispute-resolution system
develop the tools and strategies for managing conflict during meetings
write a settlement
enhance your organization's existing conflict resolution systems
increase your own skills as an advocate in conflict resolution processes
Who benefits?
Human resources and industrial-relations professionals, managers, lawyers
and mediators who want to gain an in-depth experience in helping parties resolve
conflict at the earliest possible stage will benefit the most from this seminar.
Organizational benefits
By effectively transferring the learnings from this program, the sponsoring organization will see the following positive results:
Reduced amount of time spent on employee disputes
Significant savings in grievance arbitration costs
Identification of new ways to meet organizational challenges
Better use of the many dispute resolution processes available
Dates and Fees Fall 2008: September 30 - October 03 - $4,250.00 - Register
Includes registration, tuition, lunches, some dinners and all instructional
materials. Sessions begin on the Tuesday at 8:30 a.m.and close on the Friday at 3:00 p.m.
REGINA Queen’s University Industrial Relations Centre is pleased to present this program at the Delta Regina Hotel. For your comfort and convenience book your accommodations at the Delta Regina Hotel, 1919 Saskatchewan Drive. For more information call the Delta at 1-800-209-3555 or 306-525-5233 or visit http://www.deltahotels.com.
We gratefully acknowledge the assistance of SaskTel in bringing this program to Saskatchewan.
