Attendance management programs are a new phenomenon among Canadian municipalities. As a result, much of what is known about creating an effective attendance management program at the municipal level comes from arbitral jurisprudence. Arbitral jurisprudence provides human resources practitioners with an excellent skeletal framework for creating an enforceable attendance management program; however, few operational details related to creating an effective one. These case studies utilize research interviews conducted with the senior administrators responsible for attendance management in several municipalities. The results of this study indicate that a core set of best practices for attendance management are emerging in municipalities, and that attendance management may not be the black hole it once was.
The author outlines for employers what they need to know about principles established in jurisprudence regarding absenteeism and attendance management programs.
Too often, the determination of just cause and application of discipline is not straightforward. This discussion paper explores why managers have such difficulty dealing with these kinds of situations, and provides a decision-making tool that can significantly reduce the need for discipline, while increasing the opportunity for positive, development-focused approaches for corrective action. It also reviews some of the very persuasive arguments that have been brought forward in recent years regarding why a new understanding and new resolution strategies are needed. Further, the paper builds a case for organizations and unions working together to adopt these new approaches.
Why is there no consensus about best practices for managing individual employee performance (IEP) in unionized workplaces? This paper discusses the reasons, investigating the success of collectivist or high-performance work systems; why managers and unions need to address IEP issues and what's in it for them; what academic research says about best practices; and workable strategies for managing IEP.
We spoke to an educational dream-team about best practices in facilitating learning - and harnessing new knowledge to help overcome an organization's most pressing challenges. Sharing their views are Allyson Thomson of the Ontario Ministry of Finance; her executive sponsor Assistant Deputy Minister Marion Crane; and Queen?s IRC Faculty member Brenda Barker.
